Accessibility

Our aim

ASH Software wants everyone to be able to use rhinocollab.com, including people who rely on a screen reader, keyboard navigation, magnification or high contrast. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. This statement does not claim full conformance. It describes where the site stands today and lists the gaps we know about.

What this statement covers

The public website at rhinocollab.com, the account pages (sign up, log in, password reset, dashboard and contact) and the legal documents published on the site.

What we have done

On 11 October 2026 we ran an automated check (axe-core, WCAG 2.1 A and AA rules) on the home, pricing, sign up, log in, terms, privacy, imprint and dashboard pages at desktop and phone widths, and fixed what it found. As of that check:

• Every page declares its language, has one main landmark and headings in order, and shows a visible focus outline on links, buttons and form fields.
• Form fields on sign up, log in, password reset and contact have programmatic labels. Errors are shown as text next to the field they concern, announced to assistive technology, and the buttons stay active so a form can always be submitted and checked.
• Text colours meet the AA contrast ratio against their background, including the small grey notes on the pricing page.
• Links inside text are underlined, not told apart by colour alone. Images that carry meaning have alternative text; decorative ones are hidden from assistive technology. Tables in the legal documents stack into label and value pairs on narrow screens instead of scrolling sideways.
• The layout adapts to phone width without sideways scrolling. Footer links, the checkboxes on the forms, the contents list on the tutorial and the buttons on the pricing page are at least 44 pixels tall, on a desktop pointer as well as on touch.

Known limitations

• The RhinoCollab plugin runs inside Rhino 3D and is not covered by this statement. Its accessibility depends largely on Rhino's own interface.
• 3D model content (.3dm files and the geometry inside them) is created by users and is not something the website can make accessible.
• The short demonstration videos on the home and tutorial pages play silently and have no captions or audio description. They illustrate what the written text next to them already says. Each has a Pause button beneath it, and when your system asks for reduced motion they show a still frame until you press Play.
• Payment pages are run by Stripe. We do not control their markup and cannot vouch for them beyond Stripe's own commitments.
• The checks so far are automated plus our own review. We have not yet had the site tested by people who use assistive technology every day.

Tell us about a barrier

If you find something on the site you cannot use, write to support@rhinocollab.com. Tell us the page, what you were trying to do, what went wrong, and which browser or assistive technology you use. We aim to reply within 5 business days, and to fix a confirmed barrier or give you a way around it as quickly as we can. If you are in the EU and are not satisfied with our answer, you may contact the authority responsible for accessibility of digital services in your country.

Review

This statement was last reviewed on 11 October 2026. We review it when the site changes materially, and at least once a year.