Terms of Service.

You are responsible for everything that happens under your account and for keeping your credentials confidential. You must be at least 16 years old and provide accurate information. We may suspend or terminate accounts that violate these Terms, abuse the Service, or create legal or security risk.

Paid plans (Solo and Studio) are billed in advance on a recurring monthly basis through Stripe. Each starts with a 7 day free trial: your card is taken at checkout and the first charge is made when the trial ends, unless you cancel before then. One free trial per account. Prices are in USD and final. No VAT is charged. Fees are non-refundable except where required by law. You may cancel at any time from your dashboard; cancellation takes effect at the end of the current billing period and you keep access until then. Plan limits (projects, collaborators, storage, downloads) are enforced by the Service and may change with notice.

If you are a consumer in the EU, you may withdraw from your subscription within 14 days of starting it, without giving a reason. The period runs for 14 days from the day the contract is concluded, which is when your free trial or paid subscription starts. To withdraw, tell us in a clear statement before the 14 days end, for example an email to support@rhinocollab.com. We will refund all payments received from you within 14 days of being informed, using the same payment method. Because you asked us to begin the service immediately, we may keep an amount proportionate to what was provided up to the point you withdraw; no amount is due for the free trial days.

Model withdrawal form. Complete and return only if you wish to withdraw.

To: ASH Software, Switzerland, support@rhinocollab.com.

I hereby give notice that I withdraw from my contract for the following service: RhinoCollab subscription.

Ordered on: the date on your order confirmation.

Name and account email: __________

Date: __________

You retain all rights to the 3D models, files, and other content you upload ("Your Content"). You grant us a limited, worldwide, non-exclusive license to host, store, transmit, back up, and display Your Content solely to operate the Service and to provide collaboration features to the users you invite. You represent that you have the right to upload Your Content and that it does not infringe any third-party rights.

You agree not to: (a) upload content that is unlawful, infringing, harmful, or malicious; (b) attempt to gain unauthorized access to the Service or other users’ data; (c) reverse-engineer, resell, or white-label the Service without written permission; (d) use the Service to violate export controls, sanctions, or any applicable law. We may remove content or suspend accounts that violate these rules.

We work to keep the Service available but do not guarantee uninterrupted, error-free, or secure access. We may change, suspend, or discontinue features at any time. The Service is a collaboration tool, not a backup service: you are responsible for keeping your own backups of your .3dm files and other content.

The Service is provided "as is" and "as available", without warranties of any kind, express or implied. That includes any implied warranty of merchantability, fitness for a particular purpose or non-infringement, and any promise that the Service will be uninterrupted, accurate or error-free, or that synchronisation will always be complete or that geometry will round-trip without loss.

To the extent the law allows, RhinoCollab and its operators are not liable for indirect or consequential damages, for lost profits, revenue, business or goodwill, or for lost or corrupted model data, including .3dm files and the geometry inside them. Our total liability for all claims connected with the Service is limited to the fees you paid us in the 12 months before the event that gave rise to the claim. You are responsible for keeping your own backups of your .3dm files; the Service is a collaboration tool, not a backup service, and you can reduce your exposure by keeping local copies.

What these limits do not touch. Nothing in these Terms limits the mandatory rights you have as a consumer under the law of your country (for example EU consumer law), and nothing limits our liability for intent or gross negligence, for death or personal injury, or for anything else the law does not allow to be limited.

You agree to defend, indemnify, and hold harmless RhinoCollab and its operators from any claim, damage, or expense (including reasonable legal fees) arising out of Your Content, your use of the Service, or your breach of these Terms.

You may delete your account from the dashboard at any time. We may suspend or terminate your access immediately if you breach these Terms or if required by law. Clauses that by their nature should survive termination (your content, warranty disclaimer, limitation of liability, indemnification, and governing law) will survive.

We may update these Terms from time to time. Continued use of the Service after changes take effect means you accept the revised Terms. These Terms are governed by Swiss law, excluding its conflict-of-law rules. The courts of Geneva, Switzerland, have jurisdiction over any dispute arising from these Terms or the Service. If you are a consumer, this does not take away the protection of mandatory consumer law in your country of residence, and you may also bring proceedings in the courts of your country where that law allows it.

Questions about these Terms: support@rhinocollab.com.